Sutherland Debonairs - You are *****ing from your customers. Famous Brands are you aware of this?

On Tuesday the 25th of January 2022 after 18:30 pm, I went to Sutherland Debonairs and my intention was to purchase two of the promotional R169.90 for 1 triple decker and a free 1.5Lt coldrink. At the counter the cashier advised that the triple decker for R169.90 does not come with cheese. I was given 3 options: 1. Dry pizza (and was told that I cannot complain), 2. Double pizza (additional cost of R40.00 per pizza) or 3 Triple cheese (by now I was not interested in any additional charges). I enquired from the cashier why the promotional flyer on the wall did not specify that the cheese had additional costs. Anyway, seeing i had promised my kids pizza for supper, i proceeded to order 1 x creamy cheese and 1 x something meaty and paid the additional R40 per pizza. My order should have cost R339.80 now cost me R419.80. My slip number was no. 163. When the order was ready for collection at the counter, the cashier immediately took the slip and threw it in the bin. I requested my till slip and she told me it was thrown in the bin. I told her to take it out of the bin, but "she could not find it". I thought this was very odd as i have purchased pizza before from other branches and never experienced something like this.

Just before 21:00 on the same day, I went onto the Debonairs Pizza page and proceeded to write a complaint and submitted and just for safety sake i forwarded an email to the address reflecting on the Debonairs Pizza page on the morning of the 26th January 2022. I googled and found that Debonairs Pizza was part of the Famous Brands Group. I called the number 3 times and everytime you are answered by an automatic voice system that advises that your call is important to them. But the call is never answered (after +/-10 minutes the call just cuts off). I attempted to contact the store to speak to a manager at Sutherland and Asanda answered the phone, and promised to investigate and get back to me. There was never any feedback from Asanda.

I then proceeded to check for the Debonairs Pizza complaints page on Facebook, which i found and commented on one of their posts for the same promotion product where I was ********** by Debonairs Pizza in Sutherland Street. I was requested to please inbox my query they would get back to me. On Thursday I inboxed the Debonairs Pizza complaints to enquire if there was any feedback. Their response was they would get team to investigate and they would get back to me.

I fail to understand how long the investigation would take. How many other innocent and loyal customers of Debonairs are they ***********? Why is Famous Brands not answering the phone? The worst part is that the "double cheese" i paid for looked exactly like the same amount of cheese that the usual triple decker pizza comes out with.