DS
Doreen S

1 reviews | Active since Jul 2024

31 Mar 2025, 23:51

Suspected *****, poor customer service and overall unpleasant experience

Today, at around 20:45, I went to Debonairs in Mams Mall. I ordered two large pizzas and I was informed that there was only one large pizza left. I was charged R140 for the single large and I paid with a R200 note. I asked the cashier why he did not ask me which flavour or base I wanted, the cashier rep**** by saying he has taste and I should not worry. I insisted on knowing which flavour it was and he told me it was something meaty. After waiting for about ten minutes, I asked for my change and receipt, and one of the staff members told me that they have chashed up all their tills and they were actually closed. I asked why are the doors still open if the store was closed and they all ignored me. Seeing that I was not being attended to and it was getting late, I looked around and noticed that Chicken Licken was open. At around 21:01, I went to Chicken Licken and placed an order, which came out after 15 minutes. After collecting my order, I went back to Debonairs to collect my pizza. When I got there, they handed me a pizza which looks like it has been sitting around for a while and it was cold. I asked them to kindly warm it up for me and when they returned the warm pizza, I asked for my change and receipt. One gentleman pulled out R60 out of his pocket and told me that they do not have a receipt. After I insisted I get a receipt, I was eventually given a receipt from 18:09. Inv # : 813648. The receipt was for two meals which were priced at R69.90 each. Cashier : netshishivhe, tshifiwa. I informed them that I was not happy about the overall experience and quality of the food and they all ignored me, and continued with their duties. I informed them that I will write a review of my experience on hellopeter.com and some of the staff members rep**** by saying that they are not scared of that Peter and I should go ahead. After today, I will never set foot in a Debonairs ever again. The service was not even one star but rather a negative five out of five.

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