1 reviews | Active since Nov 2013
Such disrespect
<p>I'm such a fan of cheese grilles , wasn't going to buy them today but as soon as I saw them on the menu while waiting for my fish aways order , I decided why not. When I got to the office I had the 1st one and it had no cheese though maybe I missed it so I tried the second one ate half and still no cheese so I left it and went back to debonairs Newtown Junction and when I got there I explained to the manager what happened he squeezes them and they had cheese , he then made me feel like a lier and his staff member said what's the point of making new one cuz they are from the same box it's not like they'llopen a new one, they made new ones for me , and me trusting that this time my food is right I walked away without checking , when I got home I find 8 and a half grillers , so debonairs is saying to me we only gonna replace the ones we squeezed and not the ones you ate which are the ones that made me think all those had no cheese . I think this is personal, why do I never get what I paid for with debonairs though! What was I supposed to think after the first and the half didn't have cheese and for them to not replace those I was complaining about is disrespectful!!</p>
Thank you very much for taking the time to report your experience with our Newtown Junction Mall branch. Your comments have been received by our Customer Care and have been escalated to the store and the area manager. We would like to confirm that a representative of the store as well as our Customer Care will be in contact with you directly to ensure that the matter is resolved to your satisfaction.
Please don’t hesitate to contact our Customer Care Line directly in future, should you have any further queries or comments.
Kind Regards,
Debonairs Pizza
Customer Care: 0861 DPIZZA (374992)
Thank you very much for taking the time to report your experience with our Newtown Junction Mall branch. Your comments have been received by our Customer Care and have been escalated to the store and the area manager. We would like to confirm that a representative of the store as well as our Customer Care will be in contact with you directly to ensure that the matter is resolved to your satisfaction.
Please don’t hesitate to contact our Customer Care Line directly in future, should you have any further queries or comments.
Kind Regards,
Debonairs Pizza
Customer Care: 0861 DPIZZA (374992)
