Such bad service

On the 28th of September 2024 I ordered pizza for delivery on the app. I got a call from the manager ti confirm the address and on the same number 10 minutes later I get a call from the driver to confirm the address. After 40min or so I get an sms to say my pizza is delivered while it's not. I call the contact centre and I'm advised that the manager of Maponya mall will call me which never happened. After 20 min I get a call from the driver advising that he can't find my house. I ask where he is and by his descriptions of places he mentioned I gather that he is in dobsonville ext 2 not ext 3. I advise him accordingly and I tell him to follow the GPS. He says he doesn't use GPS and I never received my order till today the 06/10/2924. I've been calling the contact centre to put me through to the branch but I never get through all the time. I sent a Facebook message and I was told turnaround time for the manager to call me is 24 to 48 hours. I got a call on the 02/10/2024 and the person who called I assume its the manager from Maponya mall advised that they will send a driver out since I was at work this was set for 7pm but till today I haven't received anything. I'm actually tired of calling and wasting my airtime. I just want my money back.