Stupid Service

If there was no star... Id opt for that. The service I got doesn't deserve a star. I ordered 3 boxes of pizza from Debonairs Maponya (delivery) 1st of all I get a call from the driver, asking for my address... Very harsh over the phone apparently becoz he didn't have airtime.... Making his problems mine becoz address was given as per order. Then he gets to me with boxes all with black dots which I'd like to think as per the boxes should be for free, I asked him to explain the process, did I not just get his aggressive approach?? Guy tells me that it's obvious that the dot would be black and not red becoz he was from a distant mall... Mind u, delivery paid for. I asked to call the branch and ask them how this stupid slogan of theirs operate... He calls, and the manager or whoever he called apparently said he shud return with pizzas and they will prepare another order. I waited a good 1hr or more for the food, I wouldn't return the food. Someone please explain what the process is. And I suggest you relay to Gift (driver) that customer care is vital. Him being harsh will not get him nowhere. I am so angry it's not even funny. I think tonight was the 1st time I got the worstest service... This guy really takes the cup. I'm annoyed. Debonairs fix the mess... I need to know exactly what this red or black dot should mean?