Stop offering me free pizza, I just want a refund

<p>I placed an online order from Debonairs Pizza Sunnyside on Friday night (2 Sept) at 21:09. I waited for two hours before my pizza arrived, I called them twice after the first hour and they told me he was on the way, I called them jus before 11 and they said the same thing, the driver called me soon after that to say he was 5 minutes away, at this point I was tired, it was late, I had made myself a sandwich and wanted to go to bed because I have work in the morning. I did not want to pay for the pizza but I also didn't want to get into a fight with the driver at 23:00 at night by myself. I reluctantly paid for the pizza using my card, the slip on my payment shows the time 23:09. I took a picture of my two reciepts showing the time of my order and what time I received it and tweeted Debonairs Pizza immediately. They responded the next day and told me they would get hold of me. </p> <p> </p> <p>I waited. I sent them a message on Monday asking when they would get hold of me and they said within 3 working days. They phoned me that week and I spoke to the manger of Debonairs Sunnyside, she was very friendly and tried to come to a solution after hearing me out, I told her that I did not want any trouble and that I simply wanted a refund because the pizza was late and wasn't even satisfactory, the dough wasn't cooked all the way but it was not raw, had it not been late I wouldn't have an issue nothing a few minutes in the oven won't fix. She told me that they only do refunds within 72hrs of purchase but I told her that I complained immediately and that they chose to respond after that period. She told me she would speak to her boss and call me back. She offered me free pizza, anything on the menu.. I was clear that I just wanted a refund. She called me back again on the 16 September a week later offering me free pizza yet again I told her that I just wanted a refund no free pizza. I still have my recipets and I have been in boxing them on twitter to find out when they will resolve this issue and they don't reply. They insist on fixing their poor service with free pizza, I don't want free pizza! I shouldn't have paid for that pizza in the first place. It feels as if they are trying to bully me into taking free pizza and accepting their bad service, I am frustrated because I was going to accept their offer and let it go but after waiting this long I will stand my ground on this one. </p>