Stop being condescending

Just yesterday did I want to give your Dube branch a high5 but delayed in my review and then today happened.

I ordered a couple of pizzas from your Dube branch at 5:32pm. The driver called to check where I resided just after 18:14, he got there about 10 minutes later. He had forgotten my one pizza for my son and promised he would bring it "just now" before he delivers the orders already assigned. I know we are in Africa but how does "just now" and before my other deliveries translate to 1 hour???

I called the store over 5 times with no answer. I called your other 011 5 what what line and selected option 2 which is not the ordering one but I think other issues or what not. After staying on the line for over 3 minutes, the line just cut because you were experiencing high call voume. Why does your initial voice thingy tell me of the high volume then doesn't give me an option of whether I wanna stay on the line or not, you just cut the call?????

I then called the customer care line and the lady who helped me (bless her soul) and apologies for passing the buck onto her said she will call the store, failing which she will lodge a complaint for me but that doesn't give me my pizza before the store closes now does it?

I further invested money and time in taking an uber to the store, the manager was just mum and didn't offer any compensation.

I asked the driver for my tip back, he didn't know why he didn't call me or why he **** to me.

I want my uber money back and to teach your township staff to respect us and not be condescending just because we are people of colour. If my family hadn't had a bite of the food I would want my money back too.

Extremely unhappy #PayBackTheMoney