Still waiting on my refund Debonairs owe me R161.80 and they refuse to give my money.

<p>On the 1st October 2016 I bought two pizzas online and I paid using my husband's bank card. He was in PE at the time with myself in in Cape Town and he said the payment went through. So I received online feedback saying the Zevenwacht Mall store has not accepted my order. With payment already done I received a SMS saying that the payment will be reversed within 24hours. It has now been two months and I am struggling to get my money back from them. This is an outrage. I asked my husband to get a bank statement and it shows that the money was deducted on the 1st and it was never reversed back into his account. After numerous calls and emails I was told that it is all sorted out. Well it is not sorted and my husband is furious and wants this matter taken further. We went to the store on Wednesday 30/12/2016 and spoke to the branch manager who was not helpful at all. He saw with his own eyes on my husband's bank statement that the money was deducted but never paid back.He was told over the phone that he must tell us to go to our bank and ask them what happened to our money. The following day My husband went to his bank again and the bank confirms this money was deducted by debonairs but never reversed back into his account. So tell me now How can his bank confirm that there is no money from debonairs. It is either the bank who is lying or debonairs, which one is it? With a bank statement and everything I doubt it's the bank. We tried emails, calls, going in to the store, what else must we do. I am thinking of taking this matter to the consumer ombudsman. WE WANT OUR MONEY </p>