1 reviews | Active since Dec 2019
STILL WAITING FOR MY REFUND!!!!!
I am very disappointed with the service I received at Debonairs Hillbrow. On the 5th of December I ordered online. The app gave me HILLBROW option as other places where offline due to load shedding and I'm in Maboneng. Ordered online and paid online R180 which included a delivery fee. After a few mins I got a call from a very rude lady, telling me I should not have ordered as they do not delivery she went on and on telling me do I want them to sent Raw dough. Or I can risk it and go collect it my self at hillbrow. She told me to order at another place and pay again as they will only refund me the next day. She says I should so as she says I asked for her name she told me her name has nothing to do with me and she hang up. Fine I get it you don't want to delivery or have proper customer service nor train your staff can HAVE MY MONEY BACK??? I have been calling and calling today is the 10th and they keep putting me on hold telling stories and stories. I feel like I am being ****med!! I WANT MY MONEY BACK.
Thank you for bringing this issue to our attention and we apologise for the unamazing experience. Our Customer Care team has been informed of your issue and they have escalated this to both the store manager and the area manager. One of our Customer Care agents will be in touch with you along with a representative of the store so that we may resolve this issue and get you back to Trying Something Amazing.
Thank you for bringing this issue to our attention and we apologise for the unamazing experience. Our Customer Care team has been informed of your issue and they have escalated this to both the store manager and the area manager. One of our Customer Care agents will be in touch with you along with a representative of the store so that we may resolve this issue and get you back to Trying Something Amazing.