Still waiting for my pizza

On 24 November 2017 at 06:55 I call debonairs Phillip nelson to place an order for a pizza. Few minutes later I received an sms to confirm that my order was received and is being prepared. One hour 30 min later I had not received my order. I called to be told that they are they are busy I must be patient. After 3 follow up call eventually no one answered the phone. It was 10:30pm. I then raised a complain on the Debonairs website. On 27 November 2017 I received an sms to confirm that my complaint was received and bein adressed. On 28 November 2017 I received a call from a manager who claimed she was not on duty when I placed the order and she want to understand what happened. After explainingetting she promised to escalate the matter to the senior manager. On 29 November 2017 I received another call at 10:15 which could not answer as I was attending training but I reponded with an sms and requested that they call at 13:00. I did not receive a call at 13:00 that day or any day after that. On 19 December 2017 I received an sms notifying me that my case has been resolved. Until to day have not received the pizza. My case no is 338837. Debonairs should not accept orders if they will not delivery. My children slept with empty stomachs that day. But the experience on customer service was traumatising.