Still not refunded for online order 29/10/2016

<p>On 29th October I submitted an online order to the Kuilsriver store ********** . After almost 2 hours of waiting I cancelled my order and requested to be refunded as I paid online. I have still not received any feedback from the store or customer care. I would like to express my disgust at the pathetic service of this franchise. How long must I wait for my money to be returned? I left my banking details with the assistant and still nothing. Can someone please get back to me urgently?</p> <p> </p>