Still No Refund from Debonairs – Order Not Delivered, Poor Service

I placed an online order for a pizza from Debonairs on 25 June 2025, but the driver never arrived. I waited and eventually had to request a refund on 27 June. I was informed by the consultant that the SLA for refunds is 7 to 14 working days.

It is now well beyond that time frame, and I still have not received my refund of R269.90.

I contacted the contact centre to follow up, and the consultant said he would call the store and get back to me. The manager at Debonairs Protea Glen Mall, Mpho, had the audacity to suggest that I go to the store in person to collect a cash refund. I asked if Debonairs would be covering my transport costs, and the consultant told me to end the call and that he would call me back with a solution.

He never did.

This is completely unacceptable. I paid for a service I did not receive, and now I am being sent from pillar to post with no resolution or accountability.

I demand immediate action to process my refund and an explanation for the poor service and disregard shown to me as a paying customer.