1 reviews | Active since Nov 2017
Still have not delivered after 1 hour and 30 minutes
I ordered a 2 Pizza's online and received confirmation of order at 11:29. I called the debonairs helpline at about 12:39, they put me on hold, I called again and all they had to say was sorry the driver left a long time ago. The Pizza's finally arrived at 13:00 and the driver said he had multiple orders and its month end. Why can't they let us know how long its going to take so we can decide if we want to wait. I am very unhappy with this service.
Thank you for bringing this issue to our attention and we apologise for the unamazing experience. Our Customer Care team has been informed of your issue and they have escalated this to both the store manager and the area manager. One of our Customer Care agents will be in touch with you along with a representative of the store so that we may resolve this issue and get you back to Trying Something Amazing.
If you have any further queries or comments to make on the matter, please feel free to get in touch with our Customer Care Line directly.
Kind Regards,
The Debonairs Pizza Team
Customer Care Line: ***
Thank you for bringing this issue to our attention and we apologise for the unamazing experience. Our Customer Care team has been informed of your issue and they have escalated this to both the store manager and the area manager. One of our Customer Care agents will be in touch with you along with a representative of the store so that we may resolve this issue and get you back to Trying Something Amazing.
If you have any further queries or comments to make on the matter, please feel free to get in touch with our Customer Care Line directly.
Kind Regards,
The Debonairs Pizza Team
Customer Care Line: ***