JC
Jamie-Lee Collinicos
1 reviews | Active since Nov 2014
03 May 2020, 11:49
*****ing Money
I ordered pizza on Friday via the Debonairs order phone application and it stated that Debonairs Goodwood has received the order as well as free delivery. I paid R140.00 for my two pizzas at 3.20pm.
After 20min I tried to phone the store but no answer.
After an hour and 20 min I got through to the customer care and asked them to follow up with the store. My first call I spoke to a man named Ashley who said he will phone the store and give me feedback. I waited, no response. I then phoned customer care again, and a lady named Zam answered said I will get my order today and she will follow up with the store. I then waited and still no feedback. Now I have been waiting for 2 Hours for my order, already paid.
I phoned customer care again and got put through to a lady named Pamela. She advised me that Goodwood branch is closed for the day so I asked to speak to a supervisor, she then **** saying they are working remotely. After arguing I got put through to Junior. He advised he would send a message to a whatsapp group which had all the debonairs top managers that I could get my money sorted, as I stated to him this was supper for my child and Debonairs basically stole my money as they advertised on their app that the branch was open and they accepted the order. He said one of the managers would phone me. I waited the whole of Friday evening, no one had phoned. This is the worst service I have ever had, still no pizza and no refund. This is a debonairs problem. I will no longer support this company.
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Replies (3)JC
Jamie-Lee Collinicos's updateReviewer Update
06 May 2020, 15:17still waiting for some positive feedback from debonairs but nothing - was told at 1.30pm on Monday a refund was process and i should receive it latest - today but i don't have my refund - this is called *****ING!
And to top it all off my airtime is running out too - worst service i have ever experienced with a fast food store.
And to top it all off my airtime is running out too - worst service i have ever experienced with a fast food store.
JC
Jamie-Lee Collinicos's update06 May 2020, 15:17
Reviewer Update
still waiting for some positive feedback from debonairs but nothing - was told at 1.30pm on Monday a refund was process and i should receive it latest - today but i don't have my refund - this is called *****ING!
And to top it all off my airtime is running out too - worst service i have ever experienced with a fast food store.
And to top it all off my airtime is running out too - worst service i have ever experienced with a fast food store.
JC
I am going to be putting this on hello peter immediately with all the above names mentioned, as this has not only took my money (139.90 rand), but has also taken my airtime.
Jamie-Lee Collinicos's updateReviewer Update
06 May 2020, 15:53I sent an email to the "owner" as stated by Naseem - that this is the only way i can get through to him.
Good day Zaeem,
I ordered pizza on Friday via the Debonairs order phone application and it stated that Debonairs Goodwood has received the order as well as free delivery. I paid R140.00 for my two pizzas at 3.20pm. After 20min I tried to phone the store but no answer. After an hour and 20 min I got through to the customer care and asked them to follow up with the store. My first call I spoke to a man named Ashley who said he will phone the store and give me feedback. I waited, no response. I then phoned customer care again, and a lady named Zam answered said I will get my order today and she will follow up with the store. I then waited and still no feedback. Now I have been waiting for 2 Hours for my order, already paid. I phoned customer care again and got put through to a lady named Pamela. She advised me that Goodwood branch is closed for the day so I asked to speak to a supervisor, she then **** saying they are working remotely. After arguing I got put through to Junior. He advised he would send a message to a whatsapp group which had all the debonairs top managers that I could get my money sorted, as I stated to him this was supper for my child and Debonairs basically stole my money as they advertised on their app that the branch was open and they accepted the order. He said one of the managers would phone me. I waited the whole of Friday evening, no one had phoned. This is the worst service I have ever had, still no pizza and no refund.
On Monday I phoned again, to the store and spoke to Patience – who sorted out the refund – and stated it would be done 24 to 48hrs, I thanked her for her service, and I waited.
It is now Wednesday at 3.48pm, with no refund still. I phoned your store again only to speak to another manager Naseem, who stated the waiting period is now 48 to 72 hours.( no sorry was stated in this call – terrible customer service).
The customer service is shocking and this has to be the worst experience I have ever had with any fast food outlet.
I am going to be putting this on hello peter immediately with all the above names mentioned, as this has not only took my money (139.90 rand), but has also taken my airtime.
This is a Debonairs problem.
Please make sure this refund is done by 1.30pm tomorrow or I will be taking this further as this is considered *****ing.
I will no longer support this company.
JC
Jamie-Lee Collinicos's update06 May 2020, 15:53
Reviewer Update
I sent an email to the "owner" as stated by Naseem - that this is the only way i can get through to him.
Good day Zaeem,
I ordered pizza on Friday via the Debonairs order phone application and it stated that Debonairs Goodwood has received the order as well as free delivery. I paid R140.00 for my two pizzas at 3.20pm. After 20min I tried to phone the store but no answer. After an hour and 20 min I got through to the customer care and asked them to follow up with the store. My first call I spoke to a man named Ashley who said he will phone the store and give me feedback. I waited, no response. I then phoned customer care again, and a lady named Zam answered said I will get my order today and she will follow up with the store. I then waited and still no feedback. Now I have been waiting for 2 Hours for my order, already paid. I phoned customer care again and got put through to a lady named Pamela. She advised me that Goodwood branch is closed for the day so I asked to speak to a supervisor, she then **** saying they are working remotely. After arguing I got put through to Junior. He advised he would send a message to a whatsapp group which had all the debonairs top managers that I could get my money sorted, as I stated to him this was supper for my child and Debonairs basically stole my money as they advertised on their app that the branch was open and they accepted the order. He said one of the managers would phone me. I waited the whole of Friday evening, no one had phoned. This is the worst service I have ever had, still no pizza and no refund.
On Monday I phoned again, to the store and spoke to Patience – who sorted out the refund – and stated it would be done 24 to 48hrs, I thanked her for her service, and I waited.
It is now Wednesday at 3.48pm, with no refund still. I phoned your store again only to speak to another manager Naseem, who stated the waiting period is now 48 to 72 hours.( no sorry was stated in this call – terrible customer service).
The customer service is shocking and this has to be the worst experience I have ever had with any fast food outlet.
I am going to be putting this on hello peter immediately with all the above names mentioned, as this has not only took my money (139.90 rand), but has also taken my airtime.
This is a Debonairs problem.
Please make sure this refund is done by 1.30pm tomorrow or I will be taking this further as this is considered *****ing.
I will no longer support this company.
JC
Jamie-Lee Collinicos's updateReviewer Update
07 May 2020, 14:51I also spoke to the area manager "Uncle Gura" who informed me he would phone me back. I phoned at 12pm - still waiting for him to return my call.
If this is what Debonairs calls customer service - then this is disgusting.
If this is what Debonairs calls customer service - then this is disgusting.
JC
Jamie-Lee Collinicos's update07 May 2020, 14:51
Reviewer Update
I also spoke to the area manager "Uncle Gura" who informed me he would phone me back. I phoned at 12pm - still waiting for him to return my call.
If this is what Debonairs calls customer service - then this is disgusting.
If this is what Debonairs calls customer service - then this is disgusting.