1 reviews | Active since Oct 2014
Starving customers, pathetic service
<p>We ordered a pizza from debonairs grassy park branch telephonically 2 hours ago. I was told, without any other explanation, that it would take 1-1,5 hours to deliver. 1,5 hours went by and we phoned in to the branch to find out what was going on, there was still no explanation. Almost 2 hours have gone buy and our pizza still has not arrived. There hasn't been any communication from the manager or staff to apologize or explain what's going on. My family is starving at home because that was our dinner and we had to experience this pathetic service. I will never go there again. This isn't the first time that Debonairs grassy park have done this to us.</p>
Thank you very much for taking the time to report your experience with our Grassy Park branch. Your comments have been received by our Customer Care and have been escalated to the store and the area manager. We would like to confirm that a representative of the store as well as our Customer Care will be in contact with you directly to ensure that the matter is resolved to your satisfaction.
Please don’t hesitate to contact our Customer Care Line directly in future, should you have any further queries or comments.
Kind Regards,
Debonairs Pizza
Customer Care: 0861 DPIZZA (374992)
Thank you very much for taking the time to report your experience with our Grassy Park branch. Your comments have been received by our Customer Care and have been escalated to the store and the area manager. We would like to confirm that a representative of the store as well as our Customer Care will be in contact with you directly to ensure that the matter is resolved to your satisfaction.
Please don’t hesitate to contact our Customer Care Line directly in future, should you have any further queries or comments.
Kind Regards,
Debonairs Pizza
Customer Care: 0861 DPIZZA (374992)