Stale pizza on delivery and delivery charges
<p>I orded On the double pizza online but was unsuccessful I called into the shop To place the order. The time of the call was 16:22, the deliver was scheduled for 18:00 as per request I left. The pizza was R189 little did I know that I was charged 199 for the pizza which was delivered at my parents hoUse and the pizza was stale and the kids refused the eat it as it was not eatable. Since when do u guys charge for delivery as the shop is less then 5 mins drive from my place. Is this how you guys service a customer. Stale food and the delivery which came late. It only came at 18:30</p>
Thank you very much for taking the time to report your experience with our Protea Glen branch. Your comments have been received by our Customer Care and have been escalated to the store and the area manager. We would like to confirm that a representative of the store as well as our Customer Care will be in contact with you directly to ensure that the matter is resolved to your satisfaction.
Please don’t hesitate to contact our Customer Care Line directly in future, should you have any further queries or comments.
Kind Regards,
Debonairs Pizza
Customer Care: 0861 DPIZZA (374992)
Thank you very much for taking the time to report your experience with our Protea Glen branch. Your comments have been received by our Customer Care and have been escalated to the store and the area manager. We would like to confirm that a representative of the store as well as our Customer Care will be in contact with you directly to ensure that the matter is resolved to your satisfaction.
Please don’t hesitate to contact our Customer Care Line directly in future, should you have any further queries or comments.
Kind Regards,
Debonairs Pizza
Customer Care: 0861 DPIZZA (374992)