1 reviews | Active since May 2014
STALE DISGUSTING TRIPLE DECKER
I am not one to complain but yesterday the service I received from the Debonairs in yoeville was terrible. The cahier Precenthia Ncube answered my call when I wanted to place a order. Its not the first time I place a order for delivery and she answers the phone. She is extremely RUDE and all she does is shout I cant her you and drops the line she has a bad attitude and I think it is Precenthia as that's the name that came up on my receipt. she didn't even give me the price of the pizza she just dropped. when I called back she was just rude. Mind you this was at 18:59 when I called and placed my order the driver then calls me at 19:16 telling me he is down stairs. the sticker was black but I didn't complain about that as I can jst heat the pizza up. Did they just deliver some one else's pizza that was the same flavour coz it was stale like a card board box, the bottom layer was so damp and the cheese was not soft and cheesy was more like rubber. I really did not enjoy the pizza I didn't even finish it. My boyfriend who loves food didn't even finish it. What a waste of R110.00 and I don't think I will be calling in for a delivery from that Debonairs as it was bad from the start. :(
Thank you very much for taking the time to report your experience with our Yoeville branch. Your comments have been received by our Customer Care and have been escalated to the store and the area manager. We would like to confirm that a representative of the store as well as our Customer Care will be in contact with you directly to ensure that the matter is resolved to your satisfaction.
Please don't hesitate to contact our Customer Care Line directly in future, should you have any further queries or comments.
Kind Regards,
Debonairs Pizza
Customer Care: 0861 DPIZZA (374992)
Thank you very much for taking the time to report your experience with our Yoeville branch. Your comments have been received by our Customer Care and have been escalated to the store and the area manager. We would like to confirm that a representative of the store as well as our Customer Care will be in contact with you directly to ensure that the matter is resolved to your satisfaction.
Please don't hesitate to contact our Customer Care Line directly in future, should you have any further queries or comments.
Kind Regards,
Debonairs Pizza
Customer Care: 0861 DPIZZA (374992)
