1 reviews | Active since Jul 2016
Stale cheese
Ordered for the third time this week only. Tripped Decker real deal as I live with my son only. The pizza smells deplorable. Its the stale cheese smell. Called ********** 481 a lady answers and literally laughs when I tell her the pick up the pizza. As it is still full. And return a fresh one as they normally do. I find it heartening that they woul do such knowing the weather is bad chances of me personally returning the pizza is limited but there's Uber service . I'm going there if they don't deliver in the next hour.
Thank you for bringing this issue to our attention and we apologise for the unamazing experience. Our Customer Care team has been informed of your issue and they have escalated this to both the store manager and the area manager. One of our Customer Care agents will be in touch with you along with a representative of the store so that we may resolve this issue and get you back to Trying Something Amazing.
If you have any further queries or comments to make on the matter, please feel free to get in touch with our Customer Care Line directly.
Kind Regards,
The Debonairs Pizza Team
Customer Care Line: ***
Thank you for bringing this issue to our attention and we apologise for the unamazing experience. Our Customer Care team has been informed of your issue and they have escalated this to both the store manager and the area manager. One of our Customer Care agents will be in touch with you along with a representative of the store so that we may resolve this issue and get you back to Trying Something Amazing.
If you have any further queries or comments to make on the matter, please feel free to get in touch with our Customer Care Line directly.
Kind Regards,
The Debonairs Pizza Team
Customer Care Line: ***