Staff wants to fight customer and there customer service team say it OK.

I went to Avonwoood Debonaires to purchase two small Cram Decker pizza’s at about 16:30 on Saturday 25th June 2022. I showed the guy exactly what I wanted by also pointing at the picture on the canvas posted wall . You can please also check your camera footage. The waiter then rang up our order. I did not get the slip back after the food was given to me.

When I got home I saw that they gave me the wrong pizza. I was given two Large chicken pizza’s which I did not want. We went back to the above mentioned store and explained the issue in calm gentle manner that we were given the wrong pizza.

The cashier stood with earphones in his ears and responded to us in a very abrupt and rude manner. Told us to take our food away and pushed the boxes away whilst doing so. Please we urge you to check and download your camera footage to view this incident. They did not want to return the pizza and we were told to leave the store. In an unpleasant manner ( Fock off man )

There was No Manager on site to have witnessed the incident or to whom we could have reported to.

As soon as your cashier with earphones in his ears spoke to us in such a rude tone of voice and un-orderly manner, we decided that this needed to be recorded and reported to Debonaires customer service to speak to your staff as there is not even any Manger onsite!! We recorded the conversation and have some on video as well. Please urgently address this Avonwood store workers as their service was extremely pathetic. We expect feedback on what your next steps would be to address this situation as we will not leave this matter unresolved. Should we not receive any feedback about this entire matter l, it will be made public as it is a really serious matter. My food was so cold!! Did not even bother eating it as it was not what we wanted. We waisted our R150 on this unwanted meal!!

I report this to famous brand’s customer service and NO feedback up until today