BM
Bulelani M

1 reviews | Active since Jul 2013

01 Jul 2016, 08:33

Staff ignores and poor services

<p>Good Day<br />Yesterday I ordered 3 pizzas for collection.(18:09) The lady that answered said the pizza will be ready 6 min as soon as I pay. I said if thats the case put the order through and I will come pay. At 18:18 I was at the store, paid and waited like other customers. 30 minutes later I asked where are my pizzas I was told to kindly be patience as they experience high volumes.</p> <p>I waited, now at 18:59 I asked for the manager as the people that had even come after me had recieved their pizzas, i was ignored till a lady came and asked my order number. She asked the kitchen staff where is my order (146), they said they never got the instruction to put it in the oven. I asked for my money and that they do not proceed, again I was ignored. I was then slapped with the pizzas 4 minutes later. No one cared that I had asked for my money back and do not want the pizzas. My daughter said let take it and leave as she really wanted pizza.</p> <p>No I hardly complain bu this the third strike.</p> <p>#1. Same store dilivered our pizza two hours late and cold. ( I still tipped the driver).<br />#2. Order a four seasons (No olives were added).<br />#3. Last night's incident.</p> <p> </p>

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Replies (1)
Debonairs Pizza
Debonairs Pizza's reply01 Jul 2016, 09:18
Official

Thank you very much for taking the time to report your experience with our Kuilsriver branch. Your comments have been received by our Customer Care and have been escalated to the store and the area manager. We would like to confirm that a representative of the store as well as our Customer Care will be in contact with you directly to ensure that the matter is resolved to your satisfaction.

Please don’t hesitate to contact our Customer Care Line directly in future, should you have any further queries or comments.

Kind Regards,

Debonairs Pizza

Customer Care: 0861 DPIZZA (374992)