BT
Boitumelo T
1 reviews | Active since Feb 2019
19 Feb 2019, 10:13
Staff bad attitude and no feedback given
I ordered pizza on the 17th of February 2019 at 18h33 i waited with no feedback until I decided to call them at 8h00pm to enquire about my order the staff member was very rude said my order just went out and put the phone on my ear.. I did not get the pizza today is 2days after I placed my order and still no pizza instead I get called by Thembi from Debonairs Garankuwa who is not remorseful at all about this she further more said she was absent at work as if it was my problem I'm very disappointed as I always order from them and they don't value us as customers regular courses should be provided to staff to help enhance customer service or rather customer experience.
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Debonairs Pizza's replyOfficial
04 Mar 2019, 16:19Hi Boitumelo
Thank you for bringing this issue to our attention and we apologise for the unamazing experience. Our Customer Care team has been informed of your issue and they have escalated this to both the store manager and the area manager. One of our Customer Care agents will be in touch with you along with a representative of the store so that we may resolve this issue and get you back to Trying Something Amazing.
If you have any further queries or comments to make on the matter, please feel free to get in touch with our Customer Care Line directly.
Kind Regards,
The Debonairs Pizza Team Customer Care Line: ***
Thank you for bringing this issue to our attention and we apologise for the unamazing experience. Our Customer Care team has been informed of your issue and they have escalated this to both the store manager and the area manager. One of our Customer Care agents will be in touch with you along with a representative of the store so that we may resolve this issue and get you back to Trying Something Amazing.
If you have any further queries or comments to make on the matter, please feel free to get in touch with our Customer Care Line directly.
Kind Regards,
The Debonairs Pizza Team Customer Care Line: ***
Debonairs Pizza's reply04 Mar 2019, 16:19
Official
Hi Boitumelo
Thank you for bringing this issue to our attention and we apologise for the unamazing experience. Our Customer Care team has been informed of your issue and they have escalated this to both the store manager and the area manager. One of our Customer Care agents will be in touch with you along with a representative of the store so that we may resolve this issue and get you back to Trying Something Amazing.
If you have any further queries or comments to make on the matter, please feel free to get in touch with our Customer Care Line directly.
Kind Regards,
The Debonairs Pizza Team Customer Care Line: ***
Thank you for bringing this issue to our attention and we apologise for the unamazing experience. Our Customer Care team has been informed of your issue and they have escalated this to both the store manager and the area manager. One of our Customer Care agents will be in touch with you along with a representative of the store so that we may resolve this issue and get you back to Trying Something Amazing.
If you have any further queries or comments to make on the matter, please feel free to get in touch with our Customer Care Line directly.
Kind Regards,
The Debonairs Pizza Team Customer Care Line: ***