NP
Nthabiseng P

1 reviews | Active since Nov 2013

08 Feb 2018, 13:21

Staff are ******

I ordered pizza online from Debonairs Vosloorus and added a note that they must bring the card machine when they deliver. When the delivery got to my place he didn’t have the machine with him and he checked my invoice and noticed that they missed my notes in the order. This guy then checked my back card and suggested I transfer the money to him since we using the same bank. He said he will withdraw the money and make the payment. I agreed to this suggestion he then asked how much will I transfer and I said R125.00 since my order was R119.00 this guy got all mad at me and said I must forget about this transaction since he won’t be benefiting anything from it. I asked what do u mean you not benefiting anything he said I must pay him for using his card and time. I told him to take the pizza back cos it’s their fault they missed my notes and I was not gonna pay him anything extra. I logged this complain on the Debonairs website on Saturday the 3rd February even today mo one has bothered to contact me so I take it the company is promoting this kind of behavior from their employees.

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Replies (1)
Debonairs Pizza
Debonairs Pizza's reply22 Mar 2018, 16:16
Official

Thank you for bringing this issue to our attention and we apologise for the unamazing experience. Our Customer Care team has been informed of your issue and they have escalated this to both the store manager and the area manager. One of our Customer Care agents will be in touch with you along with a representative of the store so that we may resolve this issue and get you back to Trying Something Amazing.


If you have any further queries or comments to make on the matter, please feel free to get in touch with our Customer Care Line directly.


Kind Regards,


The Debonairs Pizza Team
Customer Care Line: ***