1 reviews | Active since Jun 2011
squashed pizza and late delivery
On saturday the 27th at 18h00 i foned Maponya branch to order pizza i was told delivery might take 45min to 1hr i had no problem with that.My kids were waiting anxiously at the gate for pizza guy but were disappointed when the pizza guy didnt arrive at the expected time i tried to fone the branch after an hr but no one answered the phone,i gave up n prepared something for them to eat to my suprise the delivery came at 19h45 i was so upset the guy told me its busy i took the pizza but when i opend the box the pizza was a mess all squashed up all the toppings sticking on the top of the box and it was cold, i am very upset my kids were so disappointed.I will never ever buy pizza at debonnaires again! I waisted my time and money to be given mixed up pizza
Thank you very much for taking the time to report your experience with our Maponya branch. Your comments have been received by our Customer Care and have been escalated to the store and the area manager. We would like to confirm that a representative of the store as well as our Customer Care will be in contact with you directly to ensure that the matter is resolved to your satisfaction.
Please don't hesitate to contact our Customer Care Line directly in future, should you have any further queries or comments.
Kind Regards,
Debonairs Pizza
Customer Care: 0861 DPIZZA (374992)
Thank you very much for taking the time to report your experience with our Maponya branch. Your comments have been received by our Customer Care and have been escalated to the store and the area manager. We would like to confirm that a representative of the store as well as our Customer Care will be in contact with you directly to ensure that the matter is resolved to your satisfaction.
Please don't hesitate to contact our Customer Care Line directly in future, should you have any further queries or comments.
Kind Regards,
Debonairs Pizza
Customer Care: 0861 DPIZZA (374992)