NS
Nyana S
1 reviews | Active since Oct 2019
12 Nov 2019, 20:00
Spot the chicken Triple-Decker. So disappointing!
So we got pizza chicken Triple-Decker at Debonairs Protea Glen mall today and it was the worse looking, very dry even after we asked for extra cheese, it had less chicken I even took pictures to show how dry and chicken less it was I won't even get to the cheese as we where just ****** of our extra cheese option. What's disappointing is we bought the pizza for my mother who is in hospital and was craving Debonairs chicken Triple-Decker as it's her favoritebut instead we waited for so long only to get a sorry excuse of a pizza. I am honestly sadden by this experience. Hope someone does something about this if there was a picture upload option I was gonna upload the pictures I took.
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Debonairs Pizza's replyOfficial
15 Nov 2019, 15:40Hi Nyana
Thank you for bringing this issue to our attention and we apologise for the unamazing experience. Our Customer Care team has been informed of your issue and they have escalated this to both the store manager and the area manager. One of our Customer Care agents will be in touch with you along with a representative of the store so that we may resolve this issue and get you back to Trying Something Amazing. If you have any further queries or comments to make on the matter, please feel free to get in touch with our Customer Care Line directly.
Kind Regards, The Debonairs Pizza TeamCustomer Care Line: ***
Thank you for bringing this issue to our attention and we apologise for the unamazing experience. Our Customer Care team has been informed of your issue and they have escalated this to both the store manager and the area manager. One of our Customer Care agents will be in touch with you along with a representative of the store so that we may resolve this issue and get you back to Trying Something Amazing. If you have any further queries or comments to make on the matter, please feel free to get in touch with our Customer Care Line directly.
Kind Regards, The Debonairs Pizza TeamCustomer Care Line: ***
Debonairs Pizza's reply15 Nov 2019, 15:40
Official
Hi Nyana
Thank you for bringing this issue to our attention and we apologise for the unamazing experience. Our Customer Care team has been informed of your issue and they have escalated this to both the store manager and the area manager. One of our Customer Care agents will be in touch with you along with a representative of the store so that we may resolve this issue and get you back to Trying Something Amazing. If you have any further queries or comments to make on the matter, please feel free to get in touch with our Customer Care Line directly.
Kind Regards, The Debonairs Pizza TeamCustomer Care Line: ***
Thank you for bringing this issue to our attention and we apologise for the unamazing experience. Our Customer Care team has been informed of your issue and they have escalated this to both the store manager and the area manager. One of our Customer Care agents will be in touch with you along with a representative of the store so that we may resolve this issue and get you back to Trying Something Amazing. If you have any further queries or comments to make on the matter, please feel free to get in touch with our Customer Care Line directly.
Kind Regards, The Debonairs Pizza TeamCustomer Care Line: ***