Southway Mall most shocking service

Debonairs Southway in Durban has the most shocking service This is the 3 rd time where I have ordered and the app says order delivered but the food is not delivered and I still have to wait 30min or even longer before delivery.. My order has taken more than an hour to deliver.. Yet app says delivered.. they falsely the app to show false figures.. I don’t recommend ordering from this store!!! When I call the shop, they say the driver was delivering lots of orders!! Pizza was delivered Cold..