1 reviews | Active since May 2019
Something not so meaty
Last night at about 18:20 I decided to place an online order for a large pizza on the Debonairs Pizza website. I used my card for the transaction which went through and after a minute of the transaction being processed, I got a message which read; Unfortunately Debonairs Pizza Protea Glen was not able to accept your order. The reason given was; "The store cannot accept the order for the requested date and time." I thought that I could maybe try and go to the store myself, so I called the call centre and was told to go to the store where I can pick up the order. I called the store prior to doing so and I was informed that they have not received the funds and I would not be able to pick the order up. So in short, I could not get the meal I had ordered and I was left without funds as Debonairs Pizza will take up to 48 hours to reimburse me. Why is it that after selecting the store I was placing an order from, the purchase was not stopped citing the reasons given to me only after the transaction took place. I am utterly disappointed to say the least and this experience has truly, left a bad taste in my mouth.
Thank you for taking the time to let us know about your recent disappointment as we value your engagement.
We are sorry that you had an unpleasant Debonairs Pizza moment, we appreciate that you have taken the time to bring this matter to our attention. Your complaint has been heard by our Customer Care team who have escalated this to the store manager. We sincerely apologise for any inconvenience and trust that you accept our apology, we will ensure that such treatment and service is never endured by our loyal customers. An SMS will be sent post feedback from store manager.
If you have any further queries or comments to make on the matter, please feel free to get in touch with our Customer Care Line directly.
Kind Regards,
The Debonairs Pizza Team
Customer Care Line: ***
Thank you for taking the time to let us know about your recent disappointment as we value your engagement.
We are sorry that you had an unpleasant Debonairs Pizza moment, we appreciate that you have taken the time to bring this matter to our attention. Your complaint has been heard by our Customer Care team who have escalated this to the store manager. We sincerely apologise for any inconvenience and trust that you accept our apology, we will ensure that such treatment and service is never endured by our loyal customers. An SMS will be sent post feedback from store manager.
If you have any further queries or comments to make on the matter, please feel free to get in touch with our Customer Care Line directly.
Kind Regards,
The Debonairs Pizza Team
Customer Care Line: ***
