1 reviews | Active since May 2018
So much for Quality Policy!
My online order arrived more than 60mins after it was placed and the dot on the pizza was black so the pizza should've been free according to Debonairs policy. This however is not the case if it comes from the Eldridge Corner franchise. I was told by management and the driver that I must still pay for it! I didn't and returned it to the store. Very disappointed with the entire situation from the delayed delivery time, lack of customer service and contradiction of the quality policy
Thank you for bringing this issue to our attention and we apologise for the unamazing experience. Our Customer Care team has been informed of your issue and they have escalated this to both the restaurant manager and the area manager.
If you have any further queries or comments to make on the matter, please feel free to get in touch with our Customer Care Line directly.
Kind Regards,
The Debonairs Pizza Team
Customer Care Line: ***
Thank you for bringing this issue to our attention and we apologise for the unamazing experience. Our Customer Care team has been informed of your issue and they have escalated this to both the restaurant manager and the area manager.
If you have any further queries or comments to make on the matter, please feel free to get in touch with our Customer Care Line directly.
Kind Regards,
The Debonairs Pizza Team
Customer Care Line: ***