HB
Hannes B

1 reviews | Active since Apr 2016

19 Dec 2016, 13:31

So late, I ate the papers on my desk

<p>I ordered a Debonairs Pizza at 11H15 from a menu. The person on the other side (Amchea) did not inform me that the area was wrong, and took my order, and told me that the order will take 45min. They then moved my order over to the appropriate branch in Rosebank. After 70min I called to find out where my Pizza was, and Amchea then told me that there was an error, and the order was not completed, and that an SMS was sent to me to inform me of this. I have not received a SMS. Amchea gave me the number for Rosebank directly. I phoned Rosebank Debonairs Pizza, and spoke to Samantha. She then confirmed that my order was placed, thereby making Amchea out to be a lyre. They had technical problems, and the Pizza was delayed. The fact that NO ONE could pick up a phone and contact me to tell me, just blows my mind (Talk about POOR SERVICE and NO CUSTOMER CARE). The Pizza got here 1HOUR AND 45MIN later at 13H00. I even asked them do they know how a phone works and if they have fingers.</p> <p> </p> <p>WORST PIZZA EXPERIENCE EVER</p>

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Replies (1)
Debonairs Pizza
Debonairs Pizza's reply19 Dec 2016, 19:54
Official

Thank you very much for taking the time to report your experience with our Rosebank branch. Your comments have been received by our Customer Care and have been escalated to the store and the area manager. We would like to confirm that a representative of the store as well as our Customer Care will be in contact with you directly to ensure that the matter is resolved to your satisfaction.

Please don’t hesitate to contact our Customer Care Line directly in future, should you have any further queries or comments.

Kind Regards,
Debonairs Pizza

Customer Care: 0861 DPIZZA (374992)