Sneaky Debonairs special
Always a problem. Ordered pizzas online and saw that there is a special when you order a cram decker pizza you get a free 1 liter Coke. Delivery guy comes with pizza but no Coke. I then phoned the manager from the store and they said that they will sort it out. After 20 minutes I get a phone call that says I did not add a 1 liter Coke. I then said I know but I ordered the Cram decker pizza and she then said that I have to add a coke although I ordered a cram decker. How stupid and sneaky is this??!! You would think that if someone orders the pizza that has a special the cool drink will be added automatically. She then said that I won't get a cool drink now. I am gatvol for Debonairs and won't support them.
Hi Charl
Thank you for bringing this issue to our attention and we apologise for the unamazing experience. Our Customer Care team has been informed of your issue and they have escalated this to both the restaurant manager and the area manager. One of our Customer Care agents will be in touch with you along with a representative of the restaurant so that we may resolve this issue and get you back to Trying Something Amazing.
If you have any further queries or comments to make on the matter, please feel free to get in touch with our Customer Care Line directly.
Kind Regards,
The Debonairs Pizza Team
Customer Care Line: ***
Hi Charl
Thank you for bringing this issue to our attention and we apologise for the unamazing experience. Our Customer Care team has been informed of your issue and they have escalated this to both the restaurant manager and the area manager. One of our Customer Care agents will be in touch with you along with a representative of the restaurant so that we may resolve this issue and get you back to Trying Something Amazing.
If you have any further queries or comments to make on the matter, please feel free to get in touch with our Customer Care Line directly.
Kind Regards,
The Debonairs Pizza Team
Customer Care Line: ***