MM
Mbalenhle M
1 reviews | Active since Mar 2019
08 Mar 2019, 20:54
Slow delivery service
To whom it may concern.
I called to order in pizza and I was told it will arrive after 50 minutes. Over an hour later, my pizza still hadn't arrived. Assistant took my cellphone numbers and details however didn't put them to good news.
I am very disappointed in this franchise because I haf never received such service before. I hope to see change soon. May I get a response to this as soon as possible
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Replies (1)
Debonairs Pizza's replyOfficial
10 Apr 2019, 16:26Hi Mbalenhle
Thank you for bringing this issue to our attention and we apologise for the unamazing experience. Our Customer Care team has been informed of your issue and they would like to escalate this to both the store manager and the area manager. Please tell us the branch name so that we may resolve this issue and get you back to Trying Something Amazing.
If you have any further queries or comments to make on the matter, please feel free to get in touch with our Customer Care Line directly.
Kind Regards,
The Debonairs Pizza Team Customer Care Line: ***
Thank you for bringing this issue to our attention and we apologise for the unamazing experience. Our Customer Care team has been informed of your issue and they would like to escalate this to both the store manager and the area manager. Please tell us the branch name so that we may resolve this issue and get you back to Trying Something Amazing.
If you have any further queries or comments to make on the matter, please feel free to get in touch with our Customer Care Line directly.
Kind Regards,
The Debonairs Pizza Team Customer Care Line: ***
Debonairs Pizza's reply10 Apr 2019, 16:26
Official
Hi Mbalenhle
Thank you for bringing this issue to our attention and we apologise for the unamazing experience. Our Customer Care team has been informed of your issue and they would like to escalate this to both the store manager and the area manager. Please tell us the branch name so that we may resolve this issue and get you back to Trying Something Amazing.
If you have any further queries or comments to make on the matter, please feel free to get in touch with our Customer Care Line directly.
Kind Regards,
The Debonairs Pizza Team Customer Care Line: ***
Thank you for bringing this issue to our attention and we apologise for the unamazing experience. Our Customer Care team has been informed of your issue and they would like to escalate this to both the store manager and the area manager. Please tell us the branch name so that we may resolve this issue and get you back to Trying Something Amazing.
If you have any further queries or comments to make on the matter, please feel free to get in touch with our Customer Care Line directly.
Kind Regards,
The Debonairs Pizza Team Customer Care Line: ***