Sloppy pizza and sloppy customer care

<p>Hi</p> <p> </p> <p>Ordered Macon/Mushroom pizza Sat in Cape Town. Specifically asked for well-done (they tend to be doughy otherwise), and extra pizza herbs. Was told 40 min for delivery.</p> <p> </p> <p>One hour 5min later, rang store to he told driver en route. Pizza arrived shortly thereafter with half-red sticker (half warm, in other words). Pizza not v appetising with minimal toppings (see pic on www.Instagram.com/jamescapetown), but since by now I was ravenous, I did eat the pizza.</p> <p> </p> <p>Was contacted via DM by Debonairs after posting pizza pic on (www.twitter.com/jamescapetown) and asked if I was happy...I rep**** 6/10. A reply ensued saying "Oh no! We want all your experiences to be 10/10)!"</p> <p> </p> <p>Then the unsolicited text message spamming began with a Debonairs "Customer Case" number 205505. Please remember I did NOT ask for this to be listed!</p> <p> </p> <p>Back to today (Monday)..kept getting text messages...tried repeatedly to ring the Famous Brands Head Office (have recorded calls)...up to 4minutes on hold each time with NO human voice!</p> <p>Instead, you are brainwashed with a repeated, PR-spin, ridiculously overblown recording about how amazing Famous Brands is "..we approach all our brands with tenacity, dedication, yadda yadda"... Very annoying.</p> <p> </p> <p>Debonairs has since ignored ALL my direct messages and Tweets, but I did receive a call from the store with a less than inspiring attitude-"All pizzas are supposed to be quality checked by a manager before leaving, James"...I mean, seriously??</p> <p> </p> <p>All in all, am very disgusted with this slapdash experience.</p> <p> </p> <p>PS just received ANOTHER text message -"Customer Case 205505 has been resolved!"</p> <p>I give up.</p>