Slice missing and no compensation
<p>So I ordered a pizza from debonairs a few weeks ago and they cheated me out of a slice of pizza. Below is the complaint I sent in on the 22nd of October: </p> <p>Hi I picked my order today and I have a complaint. I ordered the large BBQ and my pizza measured only 28cm across. Now it says the large is 30cm across. So lets do some maths. <br />Area of a circle is calculated as follows <br />A= Pi multip**** by radius squared. The radius of a 30cm pizza is 15cm whilst the radius of a pizza with a diameter of 28cm is 14cm. The area for the two different sizes is 706.86 square centimeters and 615.75 square centimetres. Ok, so i payed for a pizza with an area of 706.86 square centimetres and received a pizza with an area of 615.75 square centimetres. So that missing 2cm is starting to look a bit bigger? 91.11 square centimetres bigger to be exact. Now, lets put this in perspective, 91.11 (the part I did not receive) is about 13 percent of 706.86. Thus I only received 87 percent of the pizza for 100 percent of the money. Now, check this out, a large pizza is usually sliced into 8 pieces. Lets take one pizza (100%) and devide it up into 8. One slice of pizza is 12.5 % of the whole pizza. Thus I could just as well have received a pizza with slice missing. Now that would be ridiculous right? I hope you see why I am upset over 2 cm. <br />Please advise</p> <p>The team responded by saying they will follow up and still nothing has happened. Few days ago I received an sms saying my case was resolved. Resolved how? They made no contact with me whatsoever. So I phoned up customer care and said that I am still not happy. The lady, called Gina said she will escalate the matter and that was 10 days ago. As proof I did attach photos of the pizza with a ruler. It is absolutely ridiculous.</p>
Thank you very much for taking the time to report your experience with our Kuils river branch. Your comments have been received by our Customer Care and have been escalated to the store and the area manager. We would like to confirm that a representative of the will be in contact with you directly to ensure that the matter is resolved to your satisfaction.
Please don’t hesitate to contact our Customer Care Line directly in future, should you have any further queries or comments.
Kind Regards,
Debonairs Pizza
Customer Care: 0861 DPIZZA (374992)
Best regards,
Thank you very much for taking the time to report your experience with our Kuils river branch. Your comments have been received by our Customer Care and have been escalated to the store and the area manager. We would like to confirm that a representative of the will be in contact with you directly to ensure that the matter is resolved to your satisfaction.
Please don’t hesitate to contact our Customer Care Line directly in future, should you have any further queries or comments.
Kind Regards,
Debonairs Pizza
Customer Care: 0861 DPIZZA (374992)
Best regards,
Thank you very much for taking the time to report your experience with our Kuilsriver branch. Your comments have been received by our Customer Care and have been escalated to the store and the area manager. We would like to confirm that a representative of the store will be in contact with you directly to ensure that the matter is resolved to your satisfaction.
Please don’t hesitate to contact our Customer Care Line directly in future, should you have any further queries or comments.
Kind Regards,
Debonairs Pizza
Customer Care: 0861 DPIZZA (374992)
Best regards,
Thank you very much for taking the time to report your experience with our Kuilsriver branch. Your comments have been received by our Customer Care and have been escalated to the store and the area manager. We would like to confirm that a representative of the store will be in contact with you directly to ensure that the matter is resolved to your satisfaction.
Please don’t hesitate to contact our Customer Care Line directly in future, should you have any further queries or comments.
Kind Regards,
Debonairs Pizza
Customer Care: 0861 DPIZZA (374992)
Best regards,
