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meganosborne M

1 reviews | Active since Sept 2016

24 Sept 2016, 20:09

Sick of the quality from this branch!

<p>We ordered two pizzas, one double stack half and half and a large bacon avo and feta half and four seasons half. The chicken double stack was supposed to be half meat, it came as a whole chicken pizza with chicken bones on it had nearly no cream cheese on it even though we paid an extra R15.90 for extra cream cheese. The bacon feta and avo had no avo???? Both not cut properly and arrive almost an hour after our order? Order number 386 invoice number 288739. Disgusting tasting. Not happy at all. I would like to be refunded for this poor quality</p>

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Replies (2)
Debonairs Pizza
Debonairs Pizza's reply27 Sept 2016, 13:17
Official

Good day Megan

Thank you very much for taking the time to report your experience with our (Store name) branch. Your comments have been received by our Customer Care and have been escalated to the store and the area manager. We would like to confirm that a representative of the store as well as our Customer Care will be in contact with you directly to ensure that the matter is resolved to your satisfaction.

Please don’t hesitate to contact our Customer Care Line directly in future, should you have any further queries or comments.

Kind Regards,

Debonairs Pizza

Customer Care: 0861 DPIZZA (374992)

Debonairs Pizza
Debonairs Pizza's reply27 Sept 2016, 13:34
Official

Good day

Thank you very much for taking the time to report your experience with our Scottburgh branch. Your comments have been received by our Customer Care and have been escalated to the store and the area manager. We would like to confirm that a representative of the store as well as our Customer Care will be in contact with you directly to ensure that the matter is resolved to your satisfaction.

Please don’t hesitate to contact our Customer Care Line directly in future, should you have any further queries or comments.

Kind Regards,

Debonairs Pizza

Customer Care: 0861 DPIZZA (374992)