cS
candice S

1 reviews | Active since Sept 2012

07 Jun 2019, 14:27

SHOCKINGLY POOR SERVICE DELIVERY

Not only do I wait more than an hour for my order, ordered at 12:20 and rocked up here at 1:45 PM, my food is cold and it's the WRONG ORDER! Ordered half and half, half club and half chicken and mushroom... whoever made this pizza decided to make their own version, chicken and mushroom with salami on it. How on earth could you have gotten this so wrong. I tried calling to follow up on my food and option 2 for queries which rang endlessly and was not answered and I was told to call back. I did call back and pressed option 1 for new orders and that call was quickly answered (of course you can quickly answer new orders and take people's money, but completely suck at customer service) I asked the girl about my order and wanting to know where my order was, she had no interest in helping me, quick to pass on the problem and as opposed to transferring my call as she claimed she simply put the phone down. R50 wasted on calls to a useless call centre. I AM LIVID!!! I WILL NEVER EVER ORDER FROM DEBONAIRS AGAIN! and I will make sure I tell everyone I know not to either.

0
Replies (2)
Debonairs Pizza
Debonairs Pizza's reply16 Jun 2019, 16:03
Official
Hi Candice
 Thank you for bringing this issue to our attention and we apologise for the unamazing experience. Our Customer Care team has been informed of your issue and they have advised that the matter has now been resolved.If you have any further queries or comments to make on the matter, please feel free to get in touch with our Customer Care Line directly. 

Kind Regards, 

The Debonairs Pizza Team Customer Care Line: *** 
cS
candice S's update17 Jun 2019, 14:05
Reviewer Update
Complaint handled shockingly! You cant even follow through on dealing with a complaint! Your agent said she will contact me on Thursday,13th June to date NO ONE HAS contacted me. Disgusting level of customer care!