Shocking Service from Debonairs Blue Downs – Late Delivery, Incomplete Order, and Disgusting Pizza!

I’m extremely disappointed with the service I received from Debonairs Pizza Blue Downs on 25 July 2025.

I placed my order at 19:24 PM, and only received delivery at 22:12 PM – almost 3 hours later. That alone is unacceptable, but it gets worse.

My order was incomplete – two small pizzas were missing, which were meant for my 6- and 9-year-old daughters, who ended up going to bed hungry and disappointed. I had to prepare food for them myself, late at night, because of this complete failure on Debonairs' part.

As for the pizza we did receive – it was terrible. The Triple Decker pizza looked disgusting, with barely any toppings or meat between the layers (see attached photos). It was dry, sloppy, and absolutely not up to Debonairs’ advertised standards.

To add insult to injury, the delivery driver had to call the store himself, only to be met with the response, “for what?” from staff. No accountability, no apology, no effort to fix the problem. Nobody even told us the store was closing, leaving us without any resolution or proper service.

This is completely unacceptable, and I am demanding:

A formal apology,

A full explanation for the delay, missing items, and poor food quality,

And compensation for this awful experience.

If I do not receive a response, I will escalate this matter to the Consumer Goods and Services Ombud (CGSO) and the City of Cape Town Health Department, and I will continue to share this experience on all social media platforms.

Do better, Debonairs.

— Order placed: 25 July 2025 – 19:24 PM Order received: 22:12 PM Branch: Debonairs Blue Downs