1 reviews | Active since Dec 2014
SHOCKING SERVICE FOR THE SECOND TIME
WOW!!!! SHOCKED DOES NOT BEGIN TO DESCRIBE THIS.<br> <br> I work in Somerset Mall and i work alone and cant get away from my store. So i call the Debonairs branch in Somerset Mall but they fail to pick up their phone. I called about 10 times and still nothing. So I placed my order online. <br> In the past I had a similar incident with the branch. <br> After getting confirmation of my order, I am waiting for my order. Then 20 mins later. A lady calls and bluntly and quite rudely tells me that they cant deliver because they don't have a driver. So I explain to her that I am in the mall and it wont take 10000 years to get here and deliver. Surely someone can walk to bring my pizza, she got quite rude and told me \You listen to me
Thank you very much for taking the time to report your experience with our Somerset West branch. Your comments have been received by our Customer Care and have been escalated to the store and the area manager. We would like to confirm that a representative of the store as well as our Customer Care will be in contact with you directly to ensure that the matter is resolved to your satisfaction.
Please don't hesitate to contact our Customer Care Line directly in future, should you have any further queries or comments.
Kind Regards,
Debonairs Pizza
Customer Care: 0861 DPIZZA (374992)
Thank you very much for taking the time to report your experience with our Somerset West branch. Your comments have been received by our Customer Care and have been escalated to the store and the area manager. We would like to confirm that a representative of the store as well as our Customer Care will be in contact with you directly to ensure that the matter is resolved to your satisfaction.
Please don't hesitate to contact our Customer Care Line directly in future, should you have any further queries or comments.
Kind Regards,
Debonairs Pizza
Customer Care: 0861 DPIZZA (374992)