SHOCKING SERVICE AT DEBONAIRS WESTVILLE

I am horrified by the poor service delivery at Debonairs pizza in Westville Mall. I placed an online order on Thursday around 17:00 for delivery at 18:15 order ***, Order placed and paid for online from Westville store ***. They did not deliver. I then Called the store and got through to a call centre, they transferred the call to the store, they kept me on hold for sometime and went on voicemail. Tried again to call them! Delivery to home address - included on driver noted an alternative name and number

I went into the store on Monday and the cashier refunded the order but not the delivery fee without any explanation of their service failure. I asked to speak to a manager and Josh was not available. He then called me and claimed that the driver came and I was conveniently not at home! The driver then left and they threw the pizza away? How convenient. I asked why the driver did not come in? No response. Why did the driver not use the intercom? No response. I asked for the owner’s details and he could not provide details but confirmed that the owner Jordache David would call me and he did. He could not answer why his driver did not use the intercom however his driver is no longer allowed to come into the property where the owner does not answer. He says we were not at home which I could prove I was in the house at the time but the driver spoke to my neighbor who is atleast 30 meters away from my property. I sent David a screenshot where my neighbor confirmed that they (husband and wife) did not see or speak to the driver. The driver also spoke to my neighbor across the road, 50 meters away from the house and this “neighbor” saw. This was to-ing and fro-ing with Jordache. What I found unacceptable is the level of failure to take accountability for the service failure and insisted that the driver did not have any reason not to deliver. He also mentioned that the driver did not see the intercom? They could not see the intercom in the property but could see Neighbour’s 30-50 meters away! Then in Jordache’s attenot to show that I could not have been at home, he sent me all call volumes with customer names and numbers where they tried to contact me on a number that I had clearly stated on my order to contact on *** number as I am having network issues with MTN. There is e-mail proof to this effect.

So not only does Service pathetic but your personal information is not protected. I am horrified of deliberate