Shocking Service
<p>I have placed an order just after 12pm today and was told that I would receive my order within 40 minutes. (we are within 8kms of them). An hour and a half later I have phoned to follow up on my order and I was transferred between a few people before someone finally told me the delivery driver is on his way to us. Half an hour later still no delivery. After 2 hours of waiting for an order we phoned once again and was told they would check and come back to us. We then proceeded to cancel this order.</p> <p>Absolutely shocking!</p>
Thank you very much for taking the time to report your experience with our Pan Africa branch. Your comments have been received by our Customer Care and have been escalated to the store and the area manager. We would like to confirm that a representative of the store as well as our Customer Care will be in contact with you directly to ensure that the matter is resolved to your satisfaction.
Please don’t hesitate to contact our Customer Care Line directly in future, should you have any further queries or comments.
Kind Regards,
Debonairs Pizza
Customer Care: 0861 DPIZZA (374992)
Thank you very much for taking the time to report your experience with our Pan Africa branch. Your comments have been received by our Customer Care and have been escalated to the store and the area manager. We would like to confirm that a representative of the store as well as our Customer Care will be in contact with you directly to ensure that the matter is resolved to your satisfaction.
Please don’t hesitate to contact our Customer Care Line directly in future, should you have any further queries or comments.
Kind Regards,
Debonairs Pizza
Customer Care: 0861 DPIZZA (374992)