SD
Stephanie D
1 reviews | Active since Jun 2015
03 Apr 2016, 14:40
Shocking service.
<br> Ordered and paid online for deivery at 11:38 today from Mthatha Plaza. Received food 2h30min later! According to the restaurant the driver got lost and had the order for more than 1 hour. Got cold pizza, hot Coke and rock hard inedible donut dippers. Phoned the restaurant 5 times before eventually receiving my order. The last 2 times I called were to request a refund. Was just given the run around and nobody got back to me with answers. I expect somebody to contact me with regards to my refund as I have no interest in eating the old food have received. <br>
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Debonairs Pizza's replyOfficial
04 Apr 2016, 11:37Hello StephMthatha,
Thank you very much for taking the time to report your experience with our Mthatha Plaza branch. Your comments have been received by our Customer Care and have been escalated to the store and the area manager. We would like to confirm that a representative of the store as well as our Customer Care will be in contact with you directly to ensure that the matter is resolved to your satisfaction.
Please don't hesitate to contact our Customer Care Line directly in future, should you have any further queries or comments.
Kind Regards,
Debonairs Pizza
Customer Care: 0861 DPIZZA (374992)
Thank you very much for taking the time to report your experience with our Mthatha Plaza branch. Your comments have been received by our Customer Care and have been escalated to the store and the area manager. We would like to confirm that a representative of the store as well as our Customer Care will be in contact with you directly to ensure that the matter is resolved to your satisfaction.
Please don't hesitate to contact our Customer Care Line directly in future, should you have any further queries or comments.
Kind Regards,
Debonairs Pizza
Customer Care: 0861 DPIZZA (374992)
Best regards,
Debonairs Pizza's reply04 Apr 2016, 11:37
Official
Hello StephMthatha,
Thank you very much for taking the time to report your experience with our Mthatha Plaza branch. Your comments have been received by our Customer Care and have been escalated to the store and the area manager. We would like to confirm that a representative of the store as well as our Customer Care will be in contact with you directly to ensure that the matter is resolved to your satisfaction.
Please don't hesitate to contact our Customer Care Line directly in future, should you have any further queries or comments.
Kind Regards,
Debonairs Pizza
Customer Care: 0861 DPIZZA (374992)
Thank you very much for taking the time to report your experience with our Mthatha Plaza branch. Your comments have been received by our Customer Care and have been escalated to the store and the area manager. We would like to confirm that a representative of the store as well as our Customer Care will be in contact with you directly to ensure that the matter is resolved to your satisfaction.
Please don't hesitate to contact our Customer Care Line directly in future, should you have any further queries or comments.
Kind Regards,
Debonairs Pizza
Customer Care: 0861 DPIZZA (374992)
Best regards,