1 reviews | Active since Jul 2011
Shocking service
Placed an online order for more than R200 worth of pizza and subs at Debonairs Durbanville. After waiting for more than an hour, I phoned them to enquire. Unable to give details, they just said the driver has already left. Eventually got my order. Dot on the box which is supposed to be red was at this time already black and the delivery person tries to convince me that this is normal, i.e. if there is some wind, the dot turns black immediately when he takes it out of the car. Does he think I'm stupid? I then phone the store, manager is busy, but s/he will phone me back. Wait another 30+ minutes with nothing. Phoned again, manager again too busy. I just want to state that I will never order from Debonairs Durbanville again. Bad delivery is one thing, but no effort from the manager to follow up is shocking.
Thank you very much for taking the time to report your experience with our Durbanville branch. Your comments have been received by our Customer Care and have been escalated to the store and the area manager. We would like to confirm that a representative of the store as well as our Customer Care will be in contact with you directly to ensure that the matter is resolved to your satisfaction.
Please don't hesitate to contact our Customer Care Line directly in future, should you have any further queries or comments.
Kind Regards,
Debonairs Pizza
Customer Care: 0861 DPIZZA (374992)
Thank you very much for taking the time to report your experience with our Durbanville branch. Your comments have been received by our Customer Care and have been escalated to the store and the area manager. We would like to confirm that a representative of the store as well as our Customer Care will be in contact with you directly to ensure that the matter is resolved to your satisfaction.
Please don't hesitate to contact our Customer Care Line directly in future, should you have any further queries or comments.
Kind Regards,
Debonairs Pizza
Customer Care: 0861 DPIZZA (374992)