Shocking Service

We usually order from Mr Delivery but tonight decided to order direct from Debonairs. What a bad mistake!! We placed our order at 5,22 p.m. & on order were told that the order would take 40 minutes to be delivered. That was acceptable to us at the time. At 18.05 we received a call from Debonairs call centre to say that they apologise for running late but that the order was just about to be delivered as they had left the Northriding branch for delivery so we accepted that as we assumed that because the branch was literally 3 minutes from our home that we would be receiving our order any minute! By 6,30......not!!! At 6.30, I called again to ask why our order was still not her, only to be told that it have left, but not only with our order so we have to be patient???!!!! I asked whether we would be compensated and i received a giggle on the other side of the phone saying "No" which i thought was not very good customer service!! In the good old days of being a faithful customer to Debonairs, the deal was that if they took longer that 40 minutes to deliver, the order was free!!! A sad state of affairs where there is no longer care for the customer!!!!