MK
Marius K
1 reviews | Active since Sept 2018
07 Jun 2019, 16:30
Shocking pizza!!!!
On 06/06/2019 i had ordered a mexican fiesta large from the northcliff branch,never have i been so dissapointed in any products i have purchased from debonairs,the pizza was luke warm when i received it even though im in a 2km radius,it was basically a base filled with bbq/chilli sauce and chillies and a little cheese,this pizza had absolutely no meat.I might as well have ordered a vegi pizza.SHOCKING!!!!Dont feel this was any value for the money i paid.I will never support this brand again and will make sure everyone i know,knows what debonairs is all about.Rather buy bread and gravy will give you more joy for half the price.
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Debonairs Pizza's replyOfficial
16 Jun 2019, 16:39Hi Marius
Thank you for bringing this issue to our attention and we apologise for the unamazing experience. Our Customer Care team has been informed of your issue and they have escalated this to both the store manager and the area manager. One of our Customer Care agents will be in touch with you along with a representative of the store so that we may resolve this issue and get you back to Trying Something Amazing. If you have any further queries or comments to make on the matter, please feel free to get in touch with our Customer Care Line directly.
Kind Regards,
The Debonairs Pizza Team Customer Care Line: ***
Thank you for bringing this issue to our attention and we apologise for the unamazing experience. Our Customer Care team has been informed of your issue and they have escalated this to both the store manager and the area manager. One of our Customer Care agents will be in touch with you along with a representative of the store so that we may resolve this issue and get you back to Trying Something Amazing. If you have any further queries or comments to make on the matter, please feel free to get in touch with our Customer Care Line directly.
Kind Regards,
The Debonairs Pizza Team Customer Care Line: ***
Best regards,
Debonairs Pizza's reply16 Jun 2019, 16:39
Official
Hi Marius
Thank you for bringing this issue to our attention and we apologise for the unamazing experience. Our Customer Care team has been informed of your issue and they have escalated this to both the store manager and the area manager. One of our Customer Care agents will be in touch with you along with a representative of the store so that we may resolve this issue and get you back to Trying Something Amazing. If you have any further queries or comments to make on the matter, please feel free to get in touch with our Customer Care Line directly.
Kind Regards,
The Debonairs Pizza Team Customer Care Line: ***
Thank you for bringing this issue to our attention and we apologise for the unamazing experience. Our Customer Care team has been informed of your issue and they have escalated this to both the store manager and the area manager. One of our Customer Care agents will be in touch with you along with a representative of the store so that we may resolve this issue and get you back to Trying Something Amazing. If you have any further queries or comments to make on the matter, please feel free to get in touch with our Customer Care Line directly.
Kind Regards,
The Debonairs Pizza Team Customer Care Line: ***
Best regards,