Shocking Experience - Debonairs Pizza Eldoraigne Outlet !!!

Horrific experience from Debonairs Pizza, Eldoraigne Centurion Outlet. On 18 Jan 2020 we placed an order for Pizza at 18h32 with the call center, on 18h36 received an sms confirming the order - At 19h45 , still no pizza delivered so we phoned again and were assured that the order is already on its way with the delivery person, At 20h00 we contacted again to find out what is happening , spoke to the call centre manager who promised to follow up - Needless to say no feedback was given to us so we phoned again at 20H20 to speak to the call center manager but this time we were just put through to the outlet , then spoke to a Rafilwe who informed us that the pizzas must still be made but they don't have any cheese ( the main incredient of a pizza i would say ) . I then gave up ask for the owners number, a person by the name of Hugo but when we phoned his number a person answered and mentioned to us that he is not available but that he will phone back the next day - This also did not happen . a Long story short but we were **** to that the pizza was on its way the call centre blames the outlet, the outlet blames the call centre, the manager of the call centre doesn't have the common courtesy to follow up and inform a client , the owner doesn't give a hood so we ended up buying another take out for our guests - The pizza ordered then eventually arrived at after 21h15 but we just send it back, we will most certainly never deal with this *********** Franchise nor its untrained staff ever again it was shocking to say the least. The calls are recorded but i don't think the time will be taken to investigate this, its just another one insignificant complaining customer but that's fine, its Africa after all , so lets all go with the flow and do nothing about it but the day your business starts doing bad then maybe just remember the lack of your action that will in most probability be taken on your complaints. - The number we ordered from was ***