Shocking Delivery Time received from Debonairs Pizza
I placed an order for delivery, currently posting this as I am shocked at the service. It's literally an hour since I ordered my pizza and still haven't received it. All the app says is "We're making it". Trying to call the store, with no answer. I wish there was a way to cancel my order as I'm very disappointed at this service. The order has already been paid for online.
Helpful (0)
Replies (4)0
Replies (4)
Debonairs Pizza's replyOfficial
18 Jun 2019, 11:16Hi Ryan
Thank you for bringing this issue to our attention and we apologise for the unamazing experience. Our Customer Care team has been informed of your issue and they have escalated this to both the store manager and the area manager. One of our Customer Care agents will be in touch with you along with a representative of the store so that we may resolve this issue and get you back to Trying Something Amazing. If you have any further queries or comments to make on the matter, please feel free to get in touch with our Customer Care Line directly.
Kind Regards,
The Debonairs Pizza Team Customer Care Line: ***
Thank you for bringing this issue to our attention and we apologise for the unamazing experience. Our Customer Care team has been informed of your issue and they have escalated this to both the store manager and the area manager. One of our Customer Care agents will be in touch with you along with a representative of the store so that we may resolve this issue and get you back to Trying Something Amazing. If you have any further queries or comments to make on the matter, please feel free to get in touch with our Customer Care Line directly.
Kind Regards,
The Debonairs Pizza Team Customer Care Line: ***
Debonairs Pizza's reply18 Jun 2019, 11:16
Official
Hi Ryan
Thank you for bringing this issue to our attention and we apologise for the unamazing experience. Our Customer Care team has been informed of your issue and they have escalated this to both the store manager and the area manager. One of our Customer Care agents will be in touch with you along with a representative of the store so that we may resolve this issue and get you back to Trying Something Amazing. If you have any further queries or comments to make on the matter, please feel free to get in touch with our Customer Care Line directly.
Kind Regards,
The Debonairs Pizza Team Customer Care Line: ***
Thank you for bringing this issue to our attention and we apologise for the unamazing experience. Our Customer Care team has been informed of your issue and they have escalated this to both the store manager and the area manager. One of our Customer Care agents will be in touch with you along with a representative of the store so that we may resolve this issue and get you back to Trying Something Amazing. If you have any further queries or comments to make on the matter, please feel free to get in touch with our Customer Care Line directly.
Kind Regards,
The Debonairs Pizza Team Customer Care Line: ***
's updateReviewer Update
24 Jun 2019, 18:30Once again I am shocked at the service from Debonairs. A representative from the debonairs head office contacted me and apologied for what had happened, he then promised me a voucher as compensation for the terrible service. It's been a week now and I have still not heard back from him and what makes things more shocking is that yesterday I received an sms saying that the case they opened with regard to the bad service, has now been closed. So debonairs just closed cases when they haven't been resolved? Terrible service and broken promises. You've just lost a loyal customer.
's update24 Jun 2019, 18:30
Reviewer Update
Once again I am shocked at the service from Debonairs. A representative from the debonairs head office contacted me and apologied for what had happened, he then promised me a voucher as compensation for the terrible service. It's been a week now and I have still not heard back from him and what makes things more shocking is that yesterday I received an sms saying that the case they opened with regard to the bad service, has now been closed. So debonairs just closed cases when they haven't been resolved? Terrible service and broken promises. You've just lost a loyal customer.
's updateReviewer Update
23 Jul 2019, 19:42I'm still waiting for this issue to be resolved, but debonairs don't seem to care as they have marked this issue as resolved. Seems like loyal customers don't matter to debonairs.
's update23 Jul 2019, 19:42
Reviewer Update
I'm still waiting for this issue to be resolved, but debonairs don't seem to care as they have marked this issue as resolved. Seems like loyal customers don't matter to debonairs.
's updateReviewer Update
02 Aug 2019, 11:07Still no feedback???
's update02 Aug 2019, 11:07
Reviewer Update
Still no feedback???