Shocking Debonairs Service

Debonairs Westwood Mall - 18h08: Called the call centre and receiving confirmation of my order via SMS 18h10: Called and asked for my order to be change - I was told that it was not possible as my order was being made, to be delivered in 45-60 minutes 19h20: I called as I have not received my order. A lady told me that my order was set for collection and not delivery. At this point I was highly upset, as the lady on my initial call to order, specified that my order needed to be over x amount to be delivered. 19h30: I received another call stating that my order had not arrived due to the high amount of orders needed to be delivered by the store. 19h32: I received a call from Innocence (Senior Manager at Westwood Mall Debonairs). He was absolutely rude, and shouted at me, telling me the problem they were having on their side. He then went on to say my order has not been made yet and the issue was that the call centre did not put the order through. 19h35: The call centre called me - when I had told them about my call with Innocence they were shocked as Innocence had had a different conversation with them . They tried to assist me further but quite frankly it has been 2 hours, I have received no food or solution.