SHOCKING!

I experienced the worst yesterday evening. I went to Debonairs, Willows last night at 18:15. I ordered 2 pizzas and paid for them. As it was busy I asked if they will deliver my pizza at my home which is about 1.5 km away. Nombulelo told me yes and it would take about 45 minutes and I agreed. She just gave me my order no: 168. I went home at 18:30 when the order was complete. At 19:30 an hour later I saterted phoning the shop but the number never got answered once. I googled for customer care and held on for almost 5 minutes and once it got answered by James, the line went dead. Very frustrated because now Debonairs are using and wasting my airtime. I phoned again holding on for about 4 minutes and James answered. I explained the above. He said we will phone the store and get back to me. At 19:41 the delivery guy phoned me asking directions which I gave. He phoned me a total of 5 times. The second time he was lost and ended up in town further away from me from what he was. Angry that my pizza is going to be cold I phoned customer care again to tell them about this. James never got back to me so when I phoned he told me that neither the store or the owner is answering their phones! Shocking! I told James to report my complaint. 437125 my case number. At 20:00, a shocking hour and a half later my pizza get delivered ice cold with a black sticker but now I have already paid for it at the store. I phone customer care again and James is unavailable so Ashley says he'll get him to call me back once he is done on the current call. He never returned my call! I expext to be refunded in full and for airtime I hade wasted on this last night! Not sure if I'll ever use you again! Awaiting an answer and refund plus airtime. And I should ask for petrol money because when I did not get an answer at the store, that is why I drove their! Worst service ever!