1 reviews | Active since Feb 2018
****ty service
On Saturday the 10th of March I went to debonair at oribi plaza to purchase pizza. Actually I was on my way to meet a friend and I wanted to pay for the pizza to be delivered to my home where my dad was. I went in and the guy at the till told me that I cannot pay here and get it delivered. I have to call the call Centre and place and order and them I can pay here for it they don't do Delivery straight from the branch. So I called and I got cut off I called again and the lady says he cannot find 14 sunflower Road on the map yet we have ordered pizza before am they have delivered to us... Anyhow after wait half and hour for the lady to call me back I just Said to the guy at the till it's fine i will buy the pizza here and I will take it back home and leave it... So after waiting another 15 to 20 minutes I was going home.. As I turned into sunflower Road... I see a debonair pizza delivery guy coming out from the same road actually he was at my neighbors house so tell me how come they could deliver to them but not for me... Certainly very very ****ty service
Thank you for bringing this issue to our attention and we apologise for the unamazing experience. Our Customer Care team has been informed of your issue and they have escalated this to both the store manager and the area manager. One of our Customer Care agents will be in touch with you along with a representative of the store so that we may resolve this issue and get you back to Trying Something Amazing.
If you have any further queries or comments to make on the matter, please feel free to get in touch with our Customer Care Line directly.
Kind Regards,
The Debonairs Pizza Team
Customer Care Line: ***
Thank you for bringing this issue to our attention and we apologise for the unamazing experience. Our Customer Care team has been informed of your issue and they have escalated this to both the store manager and the area manager. One of our Customer Care agents will be in touch with you along with a representative of the store so that we may resolve this issue and get you back to Trying Something Amazing.
If you have any further queries or comments to make on the matter, please feel free to get in touch with our Customer Care Line directly.
Kind Regards,
The Debonairs Pizza Team
Customer Care Line: ***
