Shambolic services

<p>Yesterday (02/12/2016) at 20:33 I contacted debonairs comaro crossing to place an order. My order was taken and even confirmed by sms. I was told my order should be delivered within 40mins to an hour at max. I than proceeded to wait and kept my phone on me the whole time. Than once the hour had lapsed I than being contacting debonairs again. Which of cause than to no avail I tried getting through for the next two minutes which by than they switchboard (which promises that all calls are RECORDED for quality control purposes) informed me it would be putting me through to a manager. The phone got answered (21:56) by a lady who informed me she was indeed the manager. I told her of my predicament she asked me to provide her with my details which I did and she than proceeded to confirm my order and said the order was running a little bit late but should be arriving to me at any minute. She will call the driver to confirm why is it late and promised to get back to me immediately. After waiting for about 10 to 15 minutes I still had not been contacted so I proceeded my quest of trying to get hold of debonairs for the next 30 minutes which to no avail. Now what really gets to me is that I'm a regular customer to debonairs month will not pass without me having any of their pizza. So is this the kind of service one receives for their loyalty or maybe one should assume some of their political, business and celebrity connections to boycott this brand? Please debonairs do not allow such a respectable business to go down because of mismanagement and unprofessional employees. Your customers are your business without them your doors would be closed and to those employees who don't understand the concept of customer service. I will simplify it by saying appreciate the people who pay your salaries and put food into your stomach. </p> <p> </p> <p>With Thanks</p> <p>Concerned customer who won't be using debonairs till this matter is resolved.</p>