SERVICE WITH ATTITUDE

<p>debonairs was running a promotion for 1st time Debonairs app users . that they will get 50% off their 1st order online.i placed an order at O.R .Tambo , they called to confirm my order but asked me why the price is reflecting as half.thats when i explained their promotion to them. when i got to the outlet my order wasnt prepared and they wer still enquiring amongst themselves as whether they should prepare it or not. eventually a supervisor came and they started preparing the order. then iwas told that there is no mushroom and i said they can add pineaple instead ; which they didnt. while my order was being prepared they kept on complaing infront of about my order. after about 15mins passed without my online order i enquired and then the lady said they had called my order only to find that its wasnt mine that they called out . they gave me someone elses order which was cold at the time as the dot was black. i asked about this and they said it was my fault. i took the pizza and i filed a complain with Debonairs and someone from head office came back to me about a month later to ask if i was contacted by the branch ;which i wasnt . then a month later again( MArch) i was contacted by the same person to ask me the same question of which the ancswer was no.</p> <p> </p> <p>i havent been contacted by Debonairs O. R Tambo to date about their terrible service.</p> <p>Debonairs should brief their staff when they have promotions to avoid such conflicts.</p>