OA
Olwen A
1 reviews | Active since Sept 2013
24 Dec 2015, 19:28
Service very bad
I have order my pizza through there online application at 17:20, to collect at the debonairs zevenwacht mall. I got a call from a Conrad advising that the pizza will not be done at 18:15, but 18:30. When I went to debonairs pizza zevenwacht mall at 18:40, they advise me that my order has not been made yet, being i had to wait another 45minutes. Why order online if your order not going to be done by the time advise. They didnt even apoligise for the error. The pizza girl making the order rather said she wasnt here att he time the order was made. There service is very bad and wont use them again.
Helpful (0)
Replies (1)0
Replies (1)
Debonairs Pizza's replyOfficial
04 Jan 2016, 13:34Hello Olwen,
Thank you very much for taking the time to report your experience with our Zevenwacht Mall, Kuils R.. branch. Your comments have been received by our Customer Care and have been escalated to the store and the area manager. We would like to confirm that a representative of the store as well as our Customer Care will be in contact with you directly to ensure that the matter is resolved to your satisfaction.
Please don't hesitate to contact our Customer Care Line directly in future, should you have any further queries or comments.
Kind Regards,
Debonairs Pizza
Customer Care: 0861 DPIZZA (374992)
Thank you very much for taking the time to report your experience with our Zevenwacht Mall, Kuils R.. branch. Your comments have been received by our Customer Care and have been escalated to the store and the area manager. We would like to confirm that a representative of the store as well as our Customer Care will be in contact with you directly to ensure that the matter is resolved to your satisfaction.
Please don't hesitate to contact our Customer Care Line directly in future, should you have any further queries or comments.
Kind Regards,
Debonairs Pizza
Customer Care: 0861 DPIZZA (374992)
Debonairs Pizza's reply04 Jan 2016, 13:34
Official
Hello Olwen,
Thank you very much for taking the time to report your experience with our Zevenwacht Mall, Kuils R.. branch. Your comments have been received by our Customer Care and have been escalated to the store and the area manager. We would like to confirm that a representative of the store as well as our Customer Care will be in contact with you directly to ensure that the matter is resolved to your satisfaction.
Please don't hesitate to contact our Customer Care Line directly in future, should you have any further queries or comments.
Kind Regards,
Debonairs Pizza
Customer Care: 0861 DPIZZA (374992)
Thank you very much for taking the time to report your experience with our Zevenwacht Mall, Kuils R.. branch. Your comments have been received by our Customer Care and have been escalated to the store and the area manager. We would like to confirm that a representative of the store as well as our Customer Care will be in contact with you directly to ensure that the matter is resolved to your satisfaction.
Please don't hesitate to contact our Customer Care Line directly in future, should you have any further queries or comments.
Kind Regards,
Debonairs Pizza
Customer Care: 0861 DPIZZA (374992)